Proficient – Innovative – Dedicated
Citizen / Customer Portals
Improved Customer Satisfaction
User-friendly path to access info & services
Increased Efficiency
Streamline operations & reduce admin burden
Increased Transparency
Provide users access to info & to track requests
Proficient – Innovative – Dedicated
Citizen / Customer Portal Examples
The application of this digital solution in real-world scenarios and its impact on everyday societal functions
Government Agencies
Government agencies at all levels often provide citizen portals that allow citizens to access information about public services, pay bills and taxes online, and communicate with government officials. These portals can also provide information about elections, public safety, and emergency services.
Transportation Agencies
Transportation agencies often provide customer portals that allow commuters to access real-time information about traffic conditions, public transit schedules, and service disruptions. These portals can also allow customers to purchase and manage tickets, track their travel history, and provide feedback to the agency.
Telecommunications Companies
Telecommunications companies often provide customer portals that allow customers to view and manage their account information, track their usage, and pay bills online. These portals can also provide information about service outages, network upgrades, and new products and services.